Frequently Asked Questions
Everything you need to know about stepping into style with LMS Shoes.
How do I determine my correct shoe size?
We provide a detailed size guide on every product page. Since fit can vary between brands, we recommend measuring your foot from heel to toe and comparing it to our centimeter-based chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. If the fit isn't perfect, you can initiate an exchange or a full refund through our online returns portal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
Are LMS Shoes made from genuine leather?
We offer a variety of materials including premium genuine leather, high-quality suede, and eco-friendly vegan alternatives. Please check the 'Materials & Care' section on the specific product page for details.
Do you offer international shipping?
Yes, LMS Shoes ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my new shoes?
To prolong the life of your footwear, we recommend using a protective spray before the first wear. Avoid direct heat and moisture, and use a soft brush or damp cloth for regular cleaning depending on the material.